Marriott School of Business

Brigham Young University

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Thank you to . . .

The Marriott School of Business at Brigham Young University for providing many of the resources needed to create this open textbook.

The Friends of the Harold B. Lee Library and Jennifer Paustenbaugh, University Librarian, at Brigham Young University, for generous support.

Dr. William Baker for being a role model and inspiration.

Our students, who light up the world as they enter to learn and go forth to serve.


Lead author and project manager: Lisa Thomas

Authors: Julie Haupt, Andy Spackman, Karmel Newell, Kurt Sandholtz, Melissa Wallentine, Liz Dixon, Crickett Willardsen, Sue Bergin, Mariana Richardson

Reviewers: Linda Christensen, Valene Middleton, Leslie Kawai, Scott Taylor, Lara Burton, Duane Miller, Kacy Faulconer, Ryan Starks, Warren Brunson, Shayne Clarke, Rick Murdock, Ross Storey

Design and Research: Clarissa Oliphant, Mallory Reese

Using this textbook:

You are free to use this textbook according to our Creative Commons license, attributing the original source. You can also subscribe to our learning activities, assignment prompts, and testing materials for a small fee.

Please write to

Kurt Sandholtz, Director
Lisa Thomas, Assistant Director
The Management Communications Group
Marriott School Of Business, Brigham Young University